Returns & Refund Policy

At Cold Money, every product is made to order with care. Because our products are made specifically for each customer, we do not accept general returns, exchanges, or refunds due to change of mind, incorrect sizing, or ordering the wrong item.

We want you to receive your order exactly as intended. If your order arrives with a manufacturing defect, printing error, damaged item, or other clear quality issue, we will work with you to provide an appropriate resolution.

Damaged or Defective Items

If you receive an item that is damaged or has a quality issue, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

• Your order number
• Clear photos of the item
• Clear photos showing the defect, damage, or printing issue
• Photos taken in good lighting, preferably with the item laid flat

Our team will review your request and, if the issue is confirmed, we may offer a replacement or refund depending on the circumstances.

Returns & Exchanges

Because Cold Money products are made to order:

• We do not accept returns for change of mind.
• We do not accept returns due to incorrect sizing.
• We do not accept exchanges for unwanted or incorrectly ordered items.
• We do not accept returns simply because you no longer want the product.

Please carefully check the product description, size guide, and order details before completing your purchase.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible.

Once an order has entered production or fulfillment, it may no longer be possible to cancel or modify it.

Refunds

Refunds are only considered for approved quality issues, damaged products, or other circumstances covered by this policy.

If your refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on your payment provider or bank.